Privacy Policy
Last updated: March 23, 2026
This Privacy Policy describes how Mindframe Academy collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand that privacy is important to you, and we take our obligations seriously.
Information We Collect
We collect information in several ways to provide and improve our services. When you register for courses, we collect your name, email address, and other details you provide. We also gather information about how you interact with our platform, including which courses you access, how long you spend on lessons, and your progress through the materials.
Additionally, we collect technical information such as your IP address, browser type, device type, and pages visited. This information helps us understand how our platform is used and where we can make improvements. We may also collect information from cookies and similar tracking technologies to enhance your browsing experience and remember your preferences.
- Personal details provided during registration and course enrollment
- Course access and learning progress data
- Technical and device information
- Communication preferences and interactions
- Payment information when you purchase courses
How We Use Your Information
We use the information we collect to deliver, maintain, and improve our critical thinking and decision-making courses. Your data helps us personalize your learning experience, provide relevant course recommendations, and track your progress toward mastery. We analyze usage patterns to optimize course content and identify areas where learners commonly struggle.
We also use your information to communicate with you about course updates, new materials, and important service changes. If you have opted in to receive communications, we may send you educational resources and information about upcoming courses related to cognitive bias recognition, decision frameworks, and reflective thinking practices. We never share your personal information with third parties for marketing purposes without your explicit consent.
Your Privacy Rights
You have several rights regarding your personal information. You can request access to the data we hold about you at any time. You also have the right to correct inaccurate information, request deletion of your data, or restrict how we use it. In some jurisdictions, you may have the right to data portability, allowing you to receive your information in a structured format and transfer it elsewhere.
To exercise any of these rights, please contact us with your request. We will respond within thirty days and provide the information or make the requested changes. If you have concerns about how we handle your data, you may also lodge a complaint with your local data protection authority. We are committed to working with you to resolve any privacy concerns.
Cookies and Tracking Technologies
We use cookies to enhance your experience on our platform. These small files are stored on your device and help us remember your preferences, login information, and learning progress. Cookies allow us to understand how you interact with our courses and identify which features are most valuable to you.
We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device longer. You can control cookie settings through your browser preferences, though disabling cookies may limit some platform functionality. We also use analytics tools to track aggregated usage patterns and improve our services. These tools do not identify you personally but help us understand overall platform performance and user behavior.
Data Security and Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. Your data is encrypted during transmission using secure protocols, and we maintain secure servers with restricted access. We regularly review our security practices and update them to address emerging threats.
While we strive to protect your information, no security system is completely impenetrable. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspicious activity immediately. Your cooperation in maintaining account security is essential to protecting your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you a notification email. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions about these changes or our privacy practices, please contact us using the information provided below.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can contact us:
Email: [email protected]
Phone: +60 3 7728 4156
Address: Jalan Merdeka 287, Petaling Jaya, 58000, Malaysia